Frequently Asked Questions

Who is HollywoodMemorabilia.com?  HollywoodMemorabilia.com was founded in 1998, with the goal of becoming the #1 online destination for Hollywood enthusiasts. HollywoodMemorabilia.com allows fans to connect, share advice and tips, and browse through comprehensive catalogs of Hollywood memorabilia products. When you’re looking to get the best out of your memorabilia shopping experience, HollywoodMemorabilia.com can help you find what you want fast. HollywoodMemorabilia.com is headquartered in Miami, FL/.

What is HollywoodMemorabilia.com’s return policy? Please visit our Returns & Exchanges policy for more information on how to return your product.

How can I reach Customer Service? There are several ways to reach us. You can email us at info@HollywoodMemorabilia.com or call us toll-free at (800) 576-7252.

Is my personal information safe when I shop on HollywoodMemorabilia.com? HollywoodMemorabilia.com understands that you care how information about you is shared and used. HollywoodMemorabilia.com values your privacy and therefore guarantees that all of the information you give to us will be kept private and not sold, rented or loaned to any third party. We want your shopping experience to be pleasurable, enjoyable and worry-free! Please also see our Privacy Policy.

What types of payment do you accept? We accept Visa, Mastercard, American Express, and Discover, as well as PayPal and Google Checkout.

Can I track my order?  Absolutely! Please allow up to 5 business days for processing and to prepare your item for shipping. After that your tracking number will be automatically emailed to you.  You are welcome to call our office at (800) 576-7252 and we can provide you with a tracking number.

Can I cancel my order after it has been placed?  Once we receive your order it is sent to the supplier for processing. Once they ship your item it can no longer be canceled. Therefore, if you need to cancel your order for any reason, please call us as soon as you can. Items vary in length of time needed for processing so we cannot guarantee that you will be able to cancel it.