*Orders under $50 and shipments weighing over 15lbs will be charged the published UPS shipping rates with a 25% discount and no extra handling. Simply enter your zip code at checkout and the exact shipping value will show.
Shipping Time/Expedited Shipping
Most approved* orders are shipped within one business day, unless noted on the product page or in an exception below. If your order is approved after 12 p.m. EST Monday through Friday, on Saturday and Sunday, or during government and select religious holidays, your package will be processed the next business day. The time it takes to receive your package varies depending on the shipping method you choose, for example, if you choose an item that usually ships in 1 business day, allow about 1 day for processing/packaging and 3 business days for transit. Another example is if you order on Saturday, your package should be processed Monday.
Restrictions do apply to our standard shipping. They are listed below:
* APO/FPO and PO Box addresses will be automatically defaulted to our USPS option as these addresses do not have expedited shipping available. The cost is still just $4.99 on any size order*. However, most of our shipments require a physical address as they are delivered by UPS.
* Some rural route addresses are excluded from our expedited shipping (carriers charge extra fees for remote locations). In these cases, the customer will be notified if your address is excluded in the expedited services.
* Inclement weather, operational/mechanical failures by the delivery service, and other unpreventable delays out of the control of hollywoodmemorabilia, these conditions are not the responsibility of hollywoodmemorabilia.
*Orders are approved once payment has been received and all shipping and billing information has been verified. This process is usually automatic, but under extenuating circumstances may take up to three business days. HollywoodMemorabilia.com has the right to cancel any order at its discretion.
We use a variety of carriers in order to ship packages as quick as possible. These include:
* UPS - used most often and preferred. If you input a PO Box address please have an physical address available incase the package can only be delivered UPS.
* FedEx - alternate method to UPS and used by few shipping locations.
* USPS - usually used for standard orders under $25 dollars.
Almost all of our products are available for international shipping. If you need assistance, please contact customer service by calling 800-689-2001 or emailing firstname.lastname@example.org. International imports usually require the payment of brokerage, duties and/or taxes to the destination country; any duties and taxes assessed are the sole responsibility of the customer. Any brokerage, duties or taxes charged back to HollywoodMemorabilia.com due to non payment or refusal will be charged to payment method used by the customer. When ordering from outside the US, the customer accepts full responsibility for such duties and taxes. Please note international orders may have a longer processing time than domestic orders. Expedited services are available but only upon request by phone, true shipping charges will apply.
In some cases, orders with multiple items are shipped in multiple packages. These are called partial shipments. In this instance, items will ship from more than one shipping facility. If an expedited shipping choice is made, all items available for immediate shipment will process in that manner. All other items, such as special order items, will be sent via standard ground. Although multiple packages are being shipped, you will have only one shipping charge.
* HollywoodMemorabilia.com makes every effort to keep your favorite items in stock and shipped fast. Sometimes when an item with a particular certification has been sold out or cannot be shipped for a reason uncontrollable to us, the same item will be sent with an alternate certification. ALL ITEMS on HollywoodMemorabilia.com’s site are GUARANTEED authentic and every certificate has equal reputability. We only carry items certified by trusted, reputable memorabilia companies which have passed our strict vendor guidelines. If you are a collector interested in purchasing items with a specific certification, please let one of our specialists know and we will be glad to assist you.
Shipping to an address other than billing address: If the customer chooses to ship to an address that is not the billing address, the customer agrees that UPS delivery confirmation without signature is sufficient to prove the item was indeed delivered to the recipient.
Signature Required Deliveries: Most orders above $500 will require a signature on delivery. Please be aware you may need to sign for your package(s) when they arrive.
Shipping to a hotel: We realize some customers may need to ship their item to a hotel. Shipments can not always be guaranteed on a specific date, so please take the appropriate measures to ensure your delivery to a hotel is possible. Once the item is shipped, the customer must accept responsibility to then receive the package from the hotel. If the customer has left the hotel and cannot receive the item, they must make arrangements with the hotel to receive the item. We will not assume any responsibility after the package is signed for at the hotel. Any shippnig expense there after will be on the account of the receiver.
Shipping address key-in error and receiver unavailable: If an address is entered wrong at checkout or the receiver misses the 3 delivery attempts by UPS, and the product is returned to our warehouse, the true UPS shipping charge will be assumed by the customer for reshipping (promotional $4.99 shipping does not apply for reshipping). This payment must be made before an item is reshipped. If the address is entered without the correct apartment or suite number UPS needs to deliver the package, a delivery intercept fee may need to be paid (this is the a policy of UPS and we cannot assume extra shipping charges for an incomplete address, this charge is $11).
Pre-Order Items: Usually ship about 3 business days after the signing is completed. Please note that signing dates are subject to change at the athlete's discretion. The customer should understand that pre-order items non-refundable as quantity signed are based on pre-orders.
Cancelled orders/Refunds: Refunds may take up to 10 business days to process. If you believe you have not received your refund please contact email@example.com. If you would like to cancel an order please call 1-800-689-2001. If this number is busy or you get a voicemail please leave your order # and name along with cancelation request. IN ADDITION to a voicemail, please also email firstname.lastname@example.org. A cancelation request will be submitted to the shipping warehouse, but does not guarantee cancelation. Please obtain a cancelation confirmation number when an agent confirms your cancelation.